The dual mandate system is based on the travel agency`s dual relationship with both the customer and the airline – on the one hand, the travel agency receives instructions from the customer on booking airline tickets; On the other hand, the travel agency receives instructions from the airline to sell air tickets and collect the ticket price on behalf of the carrier. These two agency contracts therefore have different areas of application, so that the customer who wishes to make a travel agency or an air carrier responsible must assert rights with the party concerned. Several complaints concerning these issues are currently edsuming before the Belgian courts. Tickets issued under the travel agency`s ticketing contract may not combine an Alaska fare with a private fare submitted by another airline. Tickets issued in violation of this rule result in the issuance of a levy. The customer is not entitled to sue the airline for obligations arising from the agency contract between the agency and the customer. “Member States take the necessary steps to ensure that the organiser and/or contracting parties are required by the consumer to properly fulfil the obligations arising from the contract, whether these obligations are met by that organiser and/or by retailers or other service providers. B, without prejudice to the right of the organizer and/or retailer to sue these other service providers.” We offer your staff the ability to receive the latest travel messages, notifications and offers via email. Recipients can unsubscribe at any time.